LF Distribution Holding

IT Business Analyst - PLM

Work Location US-NY-New York
Information Technology
OSG Hub - IT

Specific Responsibilities

The IT Business Analyst – PLM role’s primary function is to support the North America business community that uses applications within Li & Fung’s Pre-Production domain, which include Solidworks, Rhinoceros 3D, Optitex, Clo, Nedgraphics and others. 


Essential Job Functions

  • Provide subject-matter-expertise and management within their assigned area.
  • Proactively identify, implement and manage process improvements and agile solutions within functional area.
  • Lead cross-functional discussions/initiatives to anticipate and mitigate issues and achieve required outcomes within required timeframes.
  • Work within a global team that is responsible for the functional aspects of end-user production support and follow an established Service Desk guideline protocol for ticket management and timely resolution.
  • Accountable for tracking known issues and the cadence for fixes in order to manage any documentation or broadcast communications that may be needed to support application upgrades and releases.
  • Be the Onboard Learning and Development partner that manages application training for the domain by preparing demos and collaterals that support training objectives.
  • Work with Functional leads and participate in the roll-out of initiatives which require documentation management, end user set-up and onboarding, application testing, as well and specially designed end-user workshops.
  • Ability to perform user training sessions, end-user workshops and on-site support when required 
  • Business Studies/Requirements definitions for area sponsored projects to meet with internal/external customers to understand business processes and provide alternative solutions to technology issues.
  • Prioritize and report status of assigned tasks and special project deliverables.
  • Support internal and external developers by testing and validating the functional aspects of applications.
  • Ensure adherence to practices, procedures, precedents, policy and senior leadership direction.
  • Track and ensure that expenses fall within budget.
  • Other duties as assigned.



Skills and Requirements

  • 4-year BA degree or equivalent 
  • Fully proficient with MS Office suite of applications. (Power Point, Outlook, Word) 
  • Fashion Industry/Apparel background is a MUST 
  • Ability to quickly learn new process skills and applications when needed
  • Excellent troubleshooting and complex problem-solving skills 
  • Self-motivated with the ability to work with minimal supervision on assignments 
  • Excellent verbal and written communication
  • Business analyst experience
  • Process/Technical documentation, workshop facilitation/leadership, ITIL, Change management, Team leadership, budgeting experience
  • Experience using Solidworks, Clo, Rhino, Optitex or other 3D design software

  • Specific tools, languages and specialty skills may vary

  • Experience mentoring and coaching other leaders & team members

  • Large scale project leadership experience

  • Business process redesign experience (Six-Sigma, Lean, TQM, etc)

  • Previous experience on an apparel design team highly desired

  • Project Management experience

  • PMP Certification

  • Detailed knowledge of Supply Chain Processes, systems background related to supply chain and relational databases.

  • Familiarity with PLM industry best practices.

  • Ability to deal with ambiguity and thrive in a rapidly changing business environment.


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