LF Distribution Holding

Manager Customer Service

Work Location US-NY-New York
LF Beauty

Specific Responsibilities


LF Beauty is a global beauty supply chain leader with offerings for primary packaging, turnkey cosmetics, promotional packaging and Instrumental beauty tools. We operate in the Americas, Europe and Asia with primary manufacturing operations in Europe and Asia.

LFB/US region is responsible for the sales within product categories of primary packaging, turnkey cosmetics, promotional packaging and instrumental beauty.

We are seeking a Manager, Customer Service in our New York office.  The Customer/Sales Support Team provides both customer support as well as Operational support to the supply chain.   The team is divided with two main focal points; one being on new development, and the other on reorder management. The New Product Development team works closely with Sales and Engineering Teams to ensure that development timelines remain on schedule, and with other various departments internationally to ensure execution of order fulfilment. 

 As a main point of contact for customers in regard to newly awarded business, this role requires excellent communication skills, and ability to problem-solve complex issues. This role’s responsibility is to work with multiple teams across the globe to ensure execution of order fulfilment within customer parameters and within budget. Advanced excel skills and project management experience will be used meet deadlines and ensure timely delivery of customer orders.

  • Build and maintain customer relationships through open communications and clear understanding of customer requirements.
  • Assist Sales Team with quotations and margin calculations.
  • Review freight lanes of new items and customer requirements for effect on quotations.
  • Help to monitor timeline for new item development upon award.
  • New Customer Set up
  • New Item Set up
  • New Factory set up
  • Order entry for new items
  • Quality rejection management of new items (liase with MR and engineers, return of goods, credits/chargebacks).

Skills and Requirements

  • Bachelors in business, Operations management, supply chain management
  • 5 - 7 years of experience in project management, Sales Support/Customer Service,
  • Outstanding communication skills and an ability to adjust communication needs to diverse cultures and styles (work extensively with Asia and European offices)
  • Packaging, promotional or beauty business experience preferred
  • Leadership and collaboration skills to coordinate a network of resources
  • Strong decision maker, goal oriented and work well, often without complete info
  • Strong analytical/planning skills, displays business acumen along with strong negotiation & advocacy skills
  • Displays a high energy level, high level of commitment and a desire to win
  • Contributes to team effort by accomplishing team initiatives as needed



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