Responsible for providing professional support for Consumer needs including the handling of complaints, technical and commercial assistance.
Manage the Consumer complaint / inquiry files and database in compliance with company procedures and in compliance with regulatory requirements.
Create monthly KPI reports for management review on trends.
Create, organize and submit product registrations and support international shipping of products from a registration and regulatory position.
Maintain a file history of said registrations.
Coordinate with Research & Development and Quality Assurance to obtain documents, specifications, approvals, letters; required for all technical correspondences.
Minimum of 2 years' experience in a customer service or, regulatory environment or, data analysis and collection position
Must possess a high level of proficiency in MS Word, Excel, Access, Outlook
Must have a strong attention to detail