LF Distribution Holding

  • Ocean Import Specalist

    Work Location US-CA-Santa Fe Springs
    Category
    Logistics
    Division
    LF Logistics - International
  • Specific Responsibilities

     

    1.     PURPOSE: State briefly (in one or two sentences) the overall purpose of the position.

     

     

     

     

     

    To provide superior customer service to ocean import customers. To process ocean import shipments using the DCS or similar system and facilitate ocean cargo movement.

     

     

     

    2.     SPECIFIC DUTIES In order of importance, list the essential duties which make up the regular assignment. This should include all the duties that are performed. Use specific action verbs, such as “file”, “compile”, “operate”, etc.; avoid “prepare”, “handle”, and “assist”. State the frequency; i.e., daily, weekly, monthly, annually, and occasionally.

     

     

     

     

     

    Duties

    Frequency

     

     

    1.      Assist customers on the telephone and through e-mail by acting as the central point of contact between the Import customer and other LFL departments.

    2.      Enter ocean import shipment information into the ilogistics system and create ocean import documentation including checks, arrival notices, invoices, delivery orders and file settlement reports.

    3.      Communicate with customs house brokers (internal or external) and overseas LFL offices and/or agents regarding shipment details and problem resolution.

    4.      Communicate with steamship lines to verify inbound arrival information.

    5.      File and Forward ISF.

    6.      Update and forward customer shipment tracking reports as required by customers’ Standard Operating Procedures (SOP’s).

    7.      Arrange trucking to customer’s warehouses as required by SOP’s.

    8.      Communicate with freight locations to verify shipment availability.

    9.      Identify and resolve issues causing delays in ocean cargo movement.

    10.  Update customer SOP’s as necessary.

    Daily

     

    Daily

     

     

    Daily

     

    Daily

    Daily

    Daily

     

    Daily

    Daily

    Daily

    As Required

     

     

    11.  Create and forward back up documentation for accounts payable for payments on appropriate A/P posted items.

    12.  Review and notate shipment file number of trucker invoices.  

    13.  Approve invoices for payment by accounting department.

    14.  Additional job duty upon management’s request

     

    Daily

     

    Weekly

    Weekly

    As Required

     

     

     

     

     

     

     

     

    3.      WORK ACTIVITY ALLOCATION

     

    List the various functional areas that are required as part of the job and the percentage of the total working time spent on each. (Ex. Customer service 60% and clerical 40%)

     

     

     

    Customer Service

          50%

    Operations – Technical

       30%

    Operations - Clerical

       20%

           

     

    4.     WORKING RELATIONSHIPS List the titles of individuals, departments, and organizations with which this position has the most frequent contact. This should include both inside and outside the company.   Briefly describe the nature or purpose of these contacts.

     

     

    Most Frequent Contacts
    Nature or Purpose

     

    Customers
    Service including shipment tracking and procedure questions

     

    Manager – Ocean Import Supervisor
    Procedure & direction questions

     

    Accounting department
    Invoice payment and file settlement questions

     

    Truckers
    Shipment pick up and delivery instructions

     

    Steamship lines
    Shipment arrival and availability information

     

    Warehouses
    Shipment availability information

     

    Overseas agents
    Shipment information and communications

    Skills and Requirements

     

    ·         Thorough knowledge of international shipping procedures

    ·         Thorough knowledge of port practices and procedures

    ·         Three to Four years in the industry

    ·         DCS system knowledge and experience

    ·         DOT General Awareness training

    ·         Basic math abilities

    ·         Basic PC skills

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