LF Distribution Holding

  • Ocean Import Specialist

    Work Location US-CA-Santa Fe Springs
    Category
    Operations
    Division
    LF Logistics - International
  • Specific Responsibilities

    PURPOSE:

    To provide superior customer service to ocean import customers.  To process ocean import shipments using the iLogisys system and facilitate ocean cargo movement.

     

    SPECIFIC DUTIES:

    In order of importance, list the essential duties which make up the regular assignment.  This should include all the duties that are performed.  Use specific action verbs, such as “file”, “compile”, “operate”, etc.; avoid “prepare”, “handle”, and “assist”.  State the frequency; i.e., daily, weekly, monthly, annually, and occasionally.

    1. Assist customers on the telephone and through e-mail by acting as the central point of contact between the Import customer and steamship lines.
    2. Enter ocean import shipment information into the iLogisys system and create ocean import documentation such as arrival notices/freight invoices
    3. Discrepancy freight charges of remittance report and confirm with oversea
    4. Amendment for freight charges, P/C B/L# and CNEE info discrepancy
    5. Update and confirm OBL or telex release from oversea
    6. Send Arrival Notice
    7. Assist freight cashier to release  freight, surrender original bill of landing and collect charges to steamship lines and provide customer freight availability
    8. Communicate with steamship lines to verify import arrival information
    9. Additional job duty upon management’s request

    EQUIPMENT OPERATION

    Phone

     35%

    Fax

     2%

    Computer

     45%

    Printer

     3%

    Calculator

    15%

     

     

     

    WORK ACTIVITY ALLOCATION 

    Customer Service

        40%

    Operations – Technical

        10%

    Operations - Clerical

        50%

     

    WORKING RELATIONSHIPS

    Most Frequent Contacts
    Nature or Purpose
    Customers
    Service including shipment tracking and procedure questions
    Manager – Ocean Import Supervisor
    Procedure & direction questions
    Accounting department
    Invoice payment and file settlement questions
    Steamship lines
    Shipment arrival and availability information
    Overseas agents
    Shipment information and communications

     

    Skills and Requirements

    KNOWLEDGE/SKILLS/ABILITIES/EXPERIENCE/EDUCATION/LICENSES/ CERTIFICATIONS
    • Thorough knowledge of international shipping procedures
    • Thorough knowledge of port practices and procedures
    • Seven to Eight years in the industry
    • Freight stream and iLogisys system knowledge and experience
    • Basic math abilities
    • Basic PC skills

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