LF Distribution Holding

  • Customer Service Representative

    Work Location US-NY-Tonawanda
    Category
    Customer Service/Support
    Division
    LF Beauty
  • Specific Responsibilities

    Lornamead, Inc. is a US division of the LF Beauty organization, which is a large international division of the global Li & Fung. We manufacture and supply hair care, skin care, oral care, and bath products in the United States and Canada. The product categories include toothpastes, teeth whitening products and oral analgesics for drug chains, and national food retailers. The company is headquartered in New York, with a manufacturing facility in Tonawanda, New York.

     

    POSITION SUMMARY:

     

    Support the company’s sales and marketing efforts by acting as a customer liaison.

     

    ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

     

    Process customer purchase orders

    Works closely with Supply Chain team to ensure product availability

    Communicate with customers, brokers and field sales personnel to coordinate special requests, orders, sample request and resolve problems

    Maintain up-to-date pricing, promotional files, and customer item number’s

    Influence skills and ability to build relationship across internal departments that support the data and analysis relevant for our group

    Assist in routing PO’s for pick up within customer systems.

    Daily reporting to internal and external customers

     

    Skills and Requirements

    2-3 years  experience in a service related role.

    Strong and clear communication skills both written and verbal

    Well organized and the ability to prioritze

    Ability to multi-task and work in a fast paced environment

    Strong Microsoft word and excel skills

    Order Entry experience.

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